Applicable error
“Required permissions not granted. Please allow VPN permission and try again.”
Why this happens
Most systems require you to approve a VPN or network extension the first time. If this approval is skipped or blocked (or another Always-on VPN is active), connections may fail.
macOS
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Move the app into Applications, then open it from Applications.
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When the prompt says “would like to use a new network extension,” click Open System Settings.
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macOS Sequoia 15+: System Settings > General > Login Items & Extensions > Extensions > Network Extensions > enable VilaNet, authenticate if asked.
Ventura/Sonoma: System Settings > Privacy & Security > Allow or Enable the VilaNet system extension.
iOS / iPadOS
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On first connect, tap Allow when asked to add VPN configurations, then authenticate.
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If you tapped Don’t Allow before, connect again and choose Allow.
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On managed (MDM) devices, your admin may need to permit VPN configs.
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Settings > General > VPN & Device Management > VPN to review or remove profiles.
Android
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On first connect, accept the Connection request.
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If another app’s Always-on VPN is enabled, turn it off: Settings > Network & internet > VPN > gear icon > toggle Always-on off, then try again.
Windows 10/11
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Install and run the VPN app with administrator approval so required drivers (e.g., Wintun/TAP) can install.
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Approve any UAC or driver prompts. Standard users may need an admin to perform the initial driver install.
Linux (desktop)
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If you use NetworkManager, install the matching VPN plugin package (e.g., network-manager-openvpn, wireguard-tools), then import/connect from system network settings.
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CLI or containers creating TUN devices require CAP_NET_ADMIN or root privileges.
If issues persist
• Temporarily disable other VPNs, firewalls, or content filters and retry.
• Reboot and grant permissions again.
• On MDM-managed devices, ask your admin to allow VPN.
